FAQ

This page http://eastofeast.com/faq

If you have issues

Email Amol to [email protected] — this is the only way to make sure your issue is logged and we follow up. If you just mention it in person, it is likely to be lost. Call or text 530-727-8277

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The super

[email protected] is in charge of building condition and maintenance – from that address we route to our team. We have several cleaners and staff including George, Jesse M, Susannah, and Jason.

The backup super

Backup phone numbers in case of urgent lockout or emergency– UW (917) 214-5584. Or buzz 7 if someone is in we will help.

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Building management

East of East LLC owns the building. Amol is your contact. [email protected] or +1-530-727-8277 anytime. There are some condo owners who own their units though you can still contact Amol to route issues to the correct authority.

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Tips for Verizon and Con Ed setup

Con Ed knows the apartments as A and B not East and West. We think the West units are A, so East are B. It sometimes takes some repetitive asking with customer service to convince them that our building exists, that your floor exists, and that units E and W exist – you can prompt them by mentioning that Amol Sarva has an account for 6W with account number 780383xxxxx that they can look up to verify. There are 15 accounts in the building (13 apartments + some main building service lines.)

Verizon thinks they don’t have FiOS service in the building. They will get confused about the address when you call; they have it as 13-10 Jackson. Say your neighbor has this account: 7187293803523 and Customer Id Code: 6869007250 — that should help them look it up. West is A and East is B to them, i.e. 4A is their name for 4W.

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Your neighbors

You can email Amol to contact your neighbors with a request or a posting you want to share.

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Rent

Due on the 1st. You can leave in the 7E mailbox, mail to 13-14 Jackson #7E c/o Amol Sarva, or slide under the door on 7.

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Buzzer and intercom

The system is called DoorBird and works by sending you a notification to an app on your phone. You’ll need the unique username/password for your unit.

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Airbnb not allowed

If you have a rental lease in the building you are not allowed to list the apartment on Airbnb. There are city and other rules prohibiting this.

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Trash

Use the trash room and separate your recyclables — paper/cardboard separated from plastic/metal separated from landfill trash/food. Break down your cardboard. Put the cardboard boxes up on the shelf. It is removed/packed three times per week.

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Keys

You get five keys when you move in: front door (which opens the front door, the ground floor stairs A and B), your loft door, your internal stairway A and stairway B, and mailbox.

If the elevator is out, you need to walk up the stairs and use keys. Maybe you want to keep a key box or extra pair somewhere if you don’t normally carry your keys.

The digital keypad front door is 7576# and the package room is 7675.

If you get locked out, just contact Amol. We have a set of keys at the building for access in an emergency.

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Moving

Moving is highly disruptive if during morning/evening hours or weekends. It is only permitted after 10am and before 4pm. Any moving use of the elevator without written exception incurs a $250 fee from the building.

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Repairs and contractors

You should not use any contractors or outside repairmen or handymen without permission from East of East. The building is responsible for 100% of the property, and outside contractors need both approval and insurance naming East of East LLC and East of East Condo Corporation.

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Packages and deliveries

We have a package room up front that will be monitored by video and is inside the locked front door. You can direct delivery services to use it. We have talked to the various delivery men so they know they can use it. You can put “leave in package room” on the address line #2 of your Amazon orders, for example.

The USPS and delivery services can also access the keypad 7576# and the package room is 7675. You can give this code in your address “second line” for services such as FreshDirect, Fedex and Amazon’s delivery.

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Dry cleaning

Absolute Cleaners (sign up here: www.absolutecleaners.net) will give you a personal pick-up bag that you can hang in the package closet. Leave them a voicemail at (718) 392-3139 any time of day and they will pick up next day/deliver following. Or drop off at 4-75 48th Avenue, LIC and they will deliver them cleaned. Instructions can be written and tucked in the bag label. They have the door code.

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Dogs

There are lots of dogs in the building. Since dogs normally walk the same path every day, they end up killing the trees on their route out the front door.

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Roofdecks

There are three – on 9, on 7, and there is the garden at ground. They are outfitted with outdoor furniture. Enjoy them. The upper roofdeck (9) has a vegetable and spice garden. Let Amol know if you want to plant. Charcoal and gas grilling is not allowed in New York City. There are private roofdecks also; note signs.

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Garden access

Password 3278 on the lock. It spells EAST on a phone keypad. Be sure to close behind you.

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Bikes

Please tell Amol if you want to reserve a bike spot in the garden. There is limited space but most can be accommodated.

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Utilities

East of East pays for gas. You pay for electric from Con Ed. Verizon FiOS is in the building. Their customer service will tell you it isn’t. Insist when ordering. (They might think the address is 13-10 Jackson Ave.)

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Maintaining your appliances and apartment consumables

You take possession of your apartment with everything working. If there are problems, we will remedy.

But once you are there, maintaining and replacing items like smoke detector batteries, light bulbs and AC filters is your responsibility. If your dishwasher or air conditioner or refrigerator has problems, it is your responsibility. We often look at these for tenants as a courtesy, and can resolve problems. It is in our interest to help you maintain your appliances, which are assets we have purchased and delivered to you in working order. However, we cannot supervise the many small common sense ways you can keep the machine in good order, or fail to do so.

As such, we will not take responsibility for repairs after you take possession. There is an exception — if a clear building maintenance emergency, storm, flood, leak, or other causes is to blame — and in these cases we will handle any repairs.

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Light bulbs

To replace the bulbs in your ceilings get
LED MR16 (Don’t get halogen, get LED)
4w
GU5.3 Base

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Heating and air conditioning

The apartments have split systems (Mitsubishi) heating and cooling, PTAC (Islandaire, ICE, Egreen) heating and cooling, and baseboard heating. The thermostats on the wall do heating/cooling for the PTAC and baseboard systems. The remote controls for the Mitsubishi systems can be adjusted to maintain a temperature (loop arrow icon), cooling (snowflake icon), heating (sun icon), dehumidifier (raindrop icon); as well as set on timer to turn on or off.

We will not take responsibility for units that have problems after you take possession. Improper usage can cause many problems. Please look online or email Amol to ask for what maintenance is needed for these units. Mainly the filters should be cleaned regularly, units kept clean generally.

AC units provide a certain amount of cooling. All the units in the building were specified by the original building engineers as adequate to achieve “temperature minus 20 degrees” in your apartments. However, the thermostat on the wall is not a “promised” temperature. It is simply the temperature at which the thermostat switches off the AC. The Islandaire/”PTAC” ACs blow cold or hot. Their temperature does not modulate. The split systems can blow a specific temperature air into the room which you can see on the remote control.

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The lobby

There are security cams recording the lobby and package room events.